MassMutual Life Insurance Review [2024]

Massachusetts Mutual life insurance reviews show that MassMutual life insurance is a good choice of company for most customers due to its policy options, dividends, and riders. It also has strong financial ratings and company reputation ratings.

The only downside to MassMutual is that it doesn’t offer discounts, and customers must get a medical exam to qualify for most life insurance policies at MassMutual. However, these downsides are typical of most life insurance companies.

What You Should Know About Massachusetts Mutual Life Insurance

We want to cover a few things in our company breakdown, from ratings to claims information. First, MassMutual life insurance ratings for finances and customer service are excellent. A.M. Best gave MassMutual a rating of A++, indicating that MassMutual has very strong financial stability in the life insurance market.

MassMutual also has a low complaint ratio from the NAIC, which means that the number of complaints MassMutual gets from customers is very low and indicates that MassMutual customer service is superior to the majority of other insurance companies.

MassMutual also has various options for customers to contact the company if they need help with their policy or they want to learn more about MassMutual life insurance options.

Customers can chat with MassMutual through their customer account, email MassMutual through its online contact portal, or call MassMutual at 1-855-338-5021. MassMutual’s life insurance number is available Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.

MassMutual also allows customers to access information about their accounts on the MassMutual app. The company’s app is well-rated on both Google Play and Apple, with over four stars out of five on both sites.

However, while MassMutual’s app is great for accessing most account details, customers won’t be able to file claims online through the app.

If customers need to file a claim, they can start the process online on MassMutual’s website. If they have any questions about how to file a MassMutual life insurance claim during the process, customers can contact MassMutual at 800-272-2216 or [email protected].

MassMutual will assign a representative to review each case and contact the customer about life insurance payments.

Massachusetts Mutual Life Insurance Insurance Coverage Options

MassMutual offers customers permanent life insurance and renewable term life insurance options. Permanent life insurance is policies that last the duration of a customer’s life.

The types of permanent life insurance offered by MassMutual include MassMutual whole life insurance, MassMutual universal life insurance, and MassMutual variable life insurance.

MassMutual term life insurance policies, on the other hand, last for a set period, such as twenty years, and not the duration of a customer’s life. However, customers have the option to renew their term life insurance policy or convert it to a permanent life insurance policy.

To learn more about the difference between permanent and term life insurance options, our article on term life insurance vs. whole life insurance offers more details about how these coverages compare.

MassMutual also offers riders to personalize customers’ policies, such as an accelerated death benefit life insurance rider. These riders offer additional MassMutual life insurance coverage for customers on their policies.

Massachusetts Mutual Life Insurance Insurance Rates Breakdown

MassMutual has affordable rates for the majority of customers. Younger customers, who are at less risk of passing away, have very affordable rates at MassMutual, as you can see from the average monthly rates displayed below.

MassMutual Life Insurance Rates by Age

Gender also plays a role in life insurance rates in addition to age, with males paying slightly higher rates than females. You can read more about the gender price differences in our article on term life insurance rates for women vs. men.

Another factor that affects life insurance rates is a customer’s general health. Smoking plays a big role in rates, with non-smokers paying significantly less than smokers. Take a look at how much MassMutual charges on average for smokers below.

MassMutual Term Life Insurance Monthly Rates for Smokers

In addition to smoking, any terminal illnesses will also raise your rates on Massmutual life insurance policies. If you have a terminal illness from smoking or other health issues, read our guide on how to get life insurance with a terminal illness to see what your options are.

Massachusetts Mutual Life Insurance Discounts Available

MassMutual does not offer discounts on MassMutual life insurance policies.

How Massachusetts Mutual Life Insurance Ranks Among Providers

To see how MassMutual’s rates compare to other whole-life and term life insurance companies, look at the table below.

Life Insurance Monthly Rates & A.M. Best Ratings by Provider

MassMutual is one of the cheaper companies on average and also has the highest A.M. Best rating possible, making it a strong contender.